So, you've created your mobile app and website in Barberly as a mobile barber. Now let's see how to address the most common questions and problems and make the app work better for your benefit.

Hard to calculate the time between appointments.

We recently received a question from one of our clients that perfectly describes the problem: "I have problems with the hours of making appointments, many times clients make appointments at very close hours and this makes me arrive late because I drive always long distance so this is a bit difficult could I find a solution with the appointment schedule?".

In our experience, it turned out to be a bad idea trying to calculate the time on the road automatically as it depends on many factors and may turn into losing clients because of extra blocked time.

Here are some best practices in Barberly that we recommend to address the problem. Combine them depending on your business model.

1. Split your city into areas.

Split your city into areas or districts and create different locations in Barberly for each area. Then create a working schedule, for example, Monday- Tuesday you work in one area, Wendsday-Thursday - in another area. That will help to avoid big distances within one day. The best if takes maximum 20-30 minutes to get to any point inside the selected area, regardless of traffic gems.

Hint: Create locations on the Main menu -> Salon -> Locations page. Be explicit in describing locations. Then it looks clear for clients in your mobile app:

2. Block time before/after an appointment

Once an appointment is received, evaluate the distance and requested service and block some time before or after the appointment if you think there is a risk of getting delayed. Or add time to the appointment.

Hint: Use Barberly Business mobile app to quickly block/unblock time or extend an appointment time.

3. Use minimum appointment notice

Configure minimum time before an appointment when a service can be booked. For mobile barbers, we recommend disabling same-day bookings or even next-day bookings. That will give you time to adjust your working schedule and logistics.

Hint: Configure on the Main Menu -> Settings -> Appointment Settings page

4. Use appointments with approvals (confirmations)

That means that instead of booking appointments clients create appointment requests that you approve to turn into appointments or reject. That gives you a chance to check a customer, requested services, and a place of service and suggest changes to the client when needed.

Hint: Configure on the Main Menu -> Settings -> Appointment Settings page

5. Use a security deposit

This is an alternative to approvals. You may select a policy in Barberly that will force clients to prepay a certain % in order to confirm an appointment. That will filter out fraud customers.

Hint: Configure on the Main Menu -> Settings -> Payment Settings page, in the Payment Policies.

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